Shipping & Returns

DELIVERY TIME

As artisan producers of our pieces, the delivery time is not immediate. Each piece is handmade and unique, which requires extra time for a perfect assembly.

The delivery time, once payment is confirmed, will normally be two weeks, although it can be longer depending on the stock of material that we have for the production for that order, the destination, the holiday schedule, etc.

In any case, you will receive an email with an approximated estimate of the time applicable to your order delivery.

SHIPPING

Store pickup is available, free of charge (CHECK SHOPS)

All shipments, when admitted in destination country, include:

Up to 500€ worth insurance
Certified Proof of Notice of Receipt
In exports, the Single Customs Declaration management (DUA).

We consider as exports, the shipments with destination outside Spain, and, within Spain, Canary Islands, Ceuta and Melilla.

The table below shows the approximate rates applied to shipments based on weight and destination.

For registered users, the exact shipping fee is shown in the shopping cart.

Shipping Fee by destination

DESTINATION SPAIN (PENINSULAR)

DUA - NO
Buy < € 300 - € 9.95
Buy > € 300 - FREE

DESTINATION SPAIN (BALEARIC ISLANDS)

DUA - NO
From 11.95 €

DESTINATION SPAIN (CANARY ISLANDS, CEUTA AND MELILLA) + ANDORRA

DUA - SI
From 23.95 €

DESTINATION EUROPE (ZONE A)

DUA - SI
From 29.95 €

DESTINATION EUROPE (ZONE B)

DUA - SI
From € 39.95

DESTINATION OTHER (ZONE C)

DUA - SI
From € 49.95

Approximate weights (In grams, piece + packaging)

RING - 30gr
BRACELET - 50gr
NECKLACE - 100gr

SHIPPING AREAS

ZONE A EUROPE - Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Portugal, the United Kingdom, Sweden, Gibraltar, Switzerland, Norway and Iceland.
ZONE B EUROPE - Rest of Europe not included in Zone A. Azores, Madeira, Monaco, Isle of Man and Morocco
ZONE C - CA, US, MX, PR

For the Spain Zone, shipping fee is between €9.95 and €19.96 (depending on insurance fee) and you get free shipping for orders over 300€

At the moment we are shipping handmade jewelry to GERMANY, BELGIUM, FRANCE, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, UNITED KINGDOM, SAN MARINO, VATICAN, AUSTRIA, DENMARK, FINLAND, GIBRALTAR, GREECE, GREENLAND, IRELAND, LIECHTENSTEIN, NORWAY, SWEDEN, SWITZERLAND, CANADA, USA, MEXICO AND PUERTO RICO, IN ADDITION TO SPAIN
For the rest of the countries, you need to contact us before making the purchase (contact)

RETURN & EXCHANGE POLICY

You will need to contact Customer Support Service within 14 days. Customer Support Service will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Only pieces purchased through this web may be also returned or exchanged through this web.

Pieces that have been engraved, modified, customized or tailor-made may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Customer Support Service.

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