1-Payment by credit or debit card

You may pay by credit or debit card, as indicated on the Website or through the Customer Contact Centre.

When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Contact Centre your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID). Your telephone conversation may be recorded for security and quality control purposes, except that any mention of your credit card information will not be recorded by our Customer Contact Centre, or will be fully encrypted and only used to process card transactions. Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information and the conversation recordings.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ORIGINAL VERSION, you will need to contact your card issuer directly to solve this problem, and ORIGINAL VERSION will not be liable for any delay or non-delivery.

In order to process your order, we may carry out a pre-authorization of your card. The amount of your purchase will be blocked on your card until your order is shipped to the shipping address you have provided to ORIGINAL VERSION, at which time you will be sent a Confirmation of Order and your card will be charged the applicable purchase price. By submitting an offer to purchase ORIGINAL VERSION products on the Website or through the Customer Contact Centre, you expressly authorize ORIGINAL VERSION to perform such pre-authorization and, where ORIGINAL VERSION deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your card number, to authenticate your identity, to validate your card, to obtain an initial card authorization and to authorize individual purchase transactions. Please refer to our Privacy Policy for more details about how and how long we may use or keep your personal information.

Under this agreement, the payment processing services for goods and/or services purchased on this website by credit or debit card are provided by ALEMA, SL, depending on the type of payment method used for the purchase of the goods and/or services.

2-Payment by bank wire transfer

You may pay by bank wire transfer orders placed through the Customer Contact Centre or on the Website. Please do not forget to mention the order reference number in your bank wire transfer form.

After you place an order and select bank wire transfer as your method of payment, ORIGINAL VERSION will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.

ORIGINAL VERSION will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Acknowledgment of Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.

3-Payment by PayPal

Pay has never been easier

Buy quickly and securely stores worldwide. All you need is your email address and password. Forget typing the digits of the card.

Shop with confidence.

If you buy with PayPal on any website and your item does not arrive or does not match the seller's description, we will refund the money if the transaction qualifies.

Buyer Protection

If you buy with PayPal and your item does not arrive or does not match the seller's description, we will refund the full amount of your purchase. The Buyer Protection covers purchases made with PayPal on eBay or any other website. It also applies to payments made directly from our website.

See Terms of Use


To start the process Buyer Protection, you must log into your account and open a dispute within 45 days from the date of payment. Then, if there is no response from the seller or fails to terms with it, you can escalate the dispute to a claim within 20 days of opening the dispute. By elevating the dispute to a claim, PayPal asks for a decision. Will investigate your complaint and make a decision if you qualify under the Terms of Use.

Covered items

Tangible products that can be sent by post and which are not prohibited by law. Case examples: have purchased a book and received a DVD, has bought a new item but received a second hand, bought 3 items but only received 2, the item has been damaged during delivery, the item is missing major parts (and the seller has not warned) or buy an item and get branded a fake.The protection does not cover cases in which the seller described the item accurately, but you do not like it when you receive it.

Not covered articles

The Buyer Protection does not cover claims related digital products (intangible), services, property, vehicles, travel, handmade items or items that violate our policy (generally, items prohibited by law). It does not cover items purchased in person or send payments to friends and family.

Account protection

We are not responsible for unauthorized purchases not made from your account if you report it within 60 days. That is, if someone steals your account and used improperly, we will refund the money.


If the item does not arrive or does not match the description and meet the requirements, we will refund the full purchase amount, including shipping costs.


Our Customer Service will help you in case of unauthorized transactions, claims or any other matter that may disturb. Contact us and we'll help.


ORIGINAL VERSION takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Although we will do our best to protect your personal Information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking. For more information about how we use and protect your information please view our Privacy Policy.

In order to secure your transaction and prevent fraud, ORIGINAL VERSION will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorized ORIGINAL VERSION to perform such checks and, where ORIGINAL VERSION deems necessary, from time to time to transmit or obtain information that you have provided to ORIGINAL VERSION about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize a particular purchase transaction.

ALEMA,SL AND ITS BRAND ORIGINAL VERSION  is registered in the Consumer Arbitration System

What´s that?

The Consumer Arbitration System is the instrument that the government made available for citizens to effectively resolve conflicts and grievances that arise in consumer relations, given that the protection of consumers and users requires that they have to appropriate mechanisms to resolve their claims.

The law defines the Consumer Arbitration System and the court system for resolving disputes between consumers and business users and professionals or through which, without special formalities and binding and enforceable for both parties, the complaints are resolved consumers and users, provided that the conflict will not be on poisoning, injury or death or reasonable suspicion of crime.

Through the consumer arbitration system the parties voluntarily entrust an arbitration body, which acts with impartiality, independence and confidentiality, the decision on the dispute or conflict between them.
The decision, binding on both parties, has the same effect as a judgment.

Advantages of Arbitration


Because it is processed in a short time, maximum of 6 months from the admissibility of the request for arbitration by the President of the Arbitration Board.


Because both parties freely submit to the system to be linked to the decision or award of the Arbitration Body.


Because the Awards (arbitral awards) are mandatory on the parties, as if it were a court ruling


Because it is free for the consumer and the company or professional.

Adding value

Due to our membership we provide an impartial dispute resolution to our customers.

Quality improvement

By adhering we demonstrate our willingness to resolve customer dissatisfaction. Presenting the qualitative advantage over companies not adhering